Christiana Chavez

How do I download my Performance metrics for a specific date range?To download your performance metrics as a CSV file: Click into the 'Performance' tabClick into 'Last 30 days' calendar selectorYou can

What type of metrics are being reported in the ‘Performance’ tab?In the 'Performance' tab of the dashboard, you will see two key areas of data, Summary Graph and Details. The metrics you'll

How do I see the engagement data and days to conversion per order?To see details on the number of engagements and days to conversion: Click into the 'Orders' tab in the dashboardFind

I believe I’ve been incorrectly charged on my commission for a particular order – how do I request a refund?If for any reason you feel you’ve been mischarged for an order,

In Shopify it says ‘manual payment’ for a Klickly order, why is this?For those orders which happen directly within Klickly ads (Commerce Modules™), Shopify will show a ‘manual payment’ tag. This is